How can you build trust among interprofessional teams in case management?
Learn from the community’s knowledge. Experts are adding insights into this AI-powered collaborative article, and you could too.
This is a new type of article that we started with the help of AI, and experts are taking it forward by sharing their thoughts directly into each section.
If you’d like to contribute, request an invite by liking or reacting to this article. Learn more
— The LinkedIn Team
Interprofessional collaboration is essential for effective case management, as it involves coordinating care across multiple disciplines, settings, and providers. However, building trust among interprofessional teams can be challenging, especially in complex and dynamic situations. How can you foster a culture of trust and mutual respect among your colleagues and partners in case management? Here are some tips to help you.
Communication is the foundation of trust in any relationship, and it is especially important in interprofessional teams. You need to communicate clearly and respectfully with your team members, using common language, avoiding jargon, and listening actively. You also need to communicate frequently and consistently, sharing relevant information, feedback, and updates. Communication can help you avoid misunderstandings, conflicts, and errors, and create a shared understanding of the goals, roles, and expectations of each team member.
-
Saikat Mukherjee
North America Payroll Manager Amazon
Communication , Accountability and Trust are the cornerstone of any and every relationship. It’s always a 360 degree approach and some we need to earn and rest we give. While they may differ depending on leadership visions across teams however aligning to a common vision is what keeps the wheels in motion. It can be in the form of metrics, profitability or growth.
Interprofessional teams are composed of diverse professionals with different backgrounds, perspectives, and expertise. You need to appreciate the value and contribution of each team member, and acknowledge their skills and knowledge. You also need to respect their autonomy and scope of practice, and avoid imposing your views or preferences on them. Appreciating diversity and expertise can help you learn from each other, leverage your strengths, and address your gaps.
Collaboration and cooperation are the essence of interprofessional teamwork, as they involve working together towards a common goal, and supporting each other along the way. You need to collaborate and cooperate with your team members, by sharing resources, ideas, and solutions, and by seeking their input and feedback. You also need to align your actions and decisions with the team's plan, and coordinate your interventions and transitions. Collaborating and cooperating can help you achieve better outcomes, efficiency, and satisfaction for your clients and yourselves.
-
Nova Woods BSN, RN, CMCN
Clinical Appeals Team Lead at CareSource
I love collaboration. It’s so much easier to achieve a goal or solve a problem when everyone can level-set and be on the same page. I am admittedly ‘old school’ in some ways, and as much as I love technology and ease of access to information, written communications don’t always convey the whole picture or can be confusing. In that case? Have a conversation! It helps build rapport and trust, and gives an opportunity to listen, learn, and share.
Trust is not only a cognitive process, but also an emotional one. You need to build rapport and relationships with your team members, by showing interest, empathy, and care for them. You also need to express appreciation, recognition, and gratitude for their work, and celebrate their successes. You can also create opportunities for social interaction and bonding, such as informal chats, lunches, or events. Building rapport and relationships can help you create a positive and supportive team climate, and enhance your well-being and morale.
Trust is not something that is established once and for all, but something that needs to be maintained and repaired over time. You need to address issues and challenges that may arise in your interprofessional team, by being proactive, honest, and constructive. You also need to handle conflicts and disagreements respectfully and collaboratively, and seek resolution and compromise. You can also seek feedback and reflection on your team's performance, and identify areas for improvement and growth. Addressing issues and challenges can help you prevent or overcome trust breakdowns, and strengthen your team's resilience and adaptability.
-
Khristen Haworth
OPERATIONS | QUALITY | PERFORMANCE IMPROVEMENT | REGULATORY | VALUE-BASED PURCHASING |TEAM BUILDING
Transparency in all things helps to build a strong team. Issues and challenges arise but working through those issues and challenges allows for growth. It is not a team without issues and challenges.
-
Andrea Price
Director, Health Equity & Cultural Competency
Show that you are reliable by being responsive and following through on action items. The team relies on you to coordinate care and do your part so don't let them down. Along with respectful communication, this is one of the most important ways to build trust.