Creating a Positive Customer Experience Preview

Creating a Positive Customer Experience

With Jeannie Walters Liked by 2,986 users
Duration: 57m Skill level: Intermediate Released: 7/2/2021

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Course details

Do you know how your customers perceive their complete experience with your company, from first encounter through purchase experience and beyond? Providing an excellent customer experience requires thoughtfulness, tact, and the willingness to look at every interaction from the customer's point of view. In this course, customer experience expert Jeannie Walters walks you through creating a positive customer experience. Jeannie explains how to understand your customer’s end-to-end experience, or customer journey, and goes over the steps to build an effective customer experience strategy. Jeannie offers steps you can take to create and maintain a customer-centric culture—from creating a customer experience mission statement to getting executive buy-in and purposefully using tools like Net Promoter Score (NPS) to measure customer feedback. She concludes with advice on understanding customer expectations and key moments you can optimize in the customer journey.

Skills you’ll gain

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Certificate of Completion

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Meet the instructor

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Contents

What’s included

  • Test your knowledge 5 quizzes
  • Learn on the go Access on tablet and phone

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